Starting March 27, all packages will require Adult Signature (21+) upon delivery with I.D. check and will include a $5 fee at checkout.
If we are unable to ship to your State, a notification will be indicated at checkout. If it is a temporary pause, we are working closely with the State to resume sales as soon as possible. Please check in with us in a few weeks as our shipping options will be made more available weekly.
We ship out every package via USPS to all states in the USA. If you would like to request shipment outside of the United States, please contact us at "email@example.com" or "firstname.lastname@example.org".
We ship out packages Monday through Friday. We usually Process order and ship out packages within 1-2 business days from when the order is placed. Keep in mind, we are on Pacific Standard Time. If you place an order on Friday, then your order will be shipped out on Monday at the latest (but if a holiday occurs on a Monday then your order will be shipped out on Tuesday). This rule still applies even if you choose Priority Mail shipping.
Please Note: Once the post office picks up our packages, it is solely in the hands of USPS and their workers. Thus, it is the responsibility of USPS to delivery your package in a safe and timely manner.
We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. Please check for text updates, phone calls or emails from us.
You may cancel your order at any time prior to shipping.
Due to the nature of shipping and receiving we reserve the right to operate outside of these general guidelines as necessary to maintain customer satisfaction.
Due to the ongoing PACT ACT We are only shipping CA State and other state we are unable to ship any flavored E-Liquids to customers located within these jurisdictions at this time, regardless of the nicotine strength at this time.
Free Domestic U.S. Shipping on Orders Above $150:
Note: Option available whenever the final cart price is above $150 after coupon code or any special discounts. The Free Shipping during checkout is automatic and will be shipped with First Class, which can take up to 48 business hours to be processed.
City of Vape is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
USPS Shipping Options:
(Please Note: These shipping estimates is based on USPS. We do not guarantee any fixed date or time for delivery)
- USPS First Class Mail 5-10 business days in transit
- USPS Priority (standard shipping) 3-7 business days in transit
- USPS Operations Date: Monday - Saturday
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
Please use the Link Below to File a Claim with USPS
Unless approved in advance, we can only ship to the verified billing address used on your order.
Shipping / Damage Claims:
Upon receipt of your package(s), it is your responsibility to inspect items to be sure damage has not occurred during transit.
If damage exists, immediately ask the driver to note the condition and to do their part to start a damage claim with USPS. To fill a claim call the USPS phone above or go to the link above.
If you have selected Route Package Protection on checkout please check FAQ below for shipping and damage claims.
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of City of Vape, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Please find the USPS information above.
- Q: What is Route?
A: We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:
Haven’t downloaded the app yet? Download here
- Q: What is Route+?
A: Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. Purchased Route+ and need to file a claim? File here
- Q: Where is my order?
A: Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.
If you haven't opted in for Route, then please check your email for your tracking number and use it to track your package. If you haven't received any tracking number with 2-3 business days, please give us a call at 213-628-1230.
- Q: What if my order never arrives or is stolen?
A: To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
- Q: What if my order is damaged?
A: To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
If your order has defects or you suspect it was damaged during manufacturing, please check Return How To above or reach out to us at email@example.com or give us a call at 213-628-1230 and we will be happy to work with you to remedy the situation.
- Q: What do I get when I insure my order with Route+?
A: Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
- Q: What are City of Vape terms and conditions?
A: City of Vape terms and conditions are listed here: https://store-jzfj909u.mybigcommerce.com/terms-conditions/
- Q: What are Route’s terms and conditions?
A: Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
- Q: How do I file a claim for my lost, stolen or damaged order?
A: If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/.
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
- Q: Does Route+ cover stolen items?
A: Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.
- Q: Is Route a licensed insurance company?
A: Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.